Managed IT Services
Stable and reliable IT managed services.
Expedite business transformation. Achieve high availability & security.
Know Our IT Infrastructure Management and Cloud Infrastructure Services
We enable enterprises to build and manage optimized and reliable IT infrastructure through our cloud infrastructure services, by leveraging existing technology resources and emerging trends thereby helping them to stay responsive to dynamic business needs. Our focus is to help you gain from emerging technologies, bring predictability and reliability, and align technology with business priorities. Microcen’s IT Infrastructure Management Services help reduce downtime and improve productivity while lowering the total cost of ownership (TCO) releasing the client’s limited IT resources to focus on other core applications. Our IT Infrastructure Management services are optimized, consistent and predictable and can be instrumental in enabling you to cope with the challenges of swiftly changing business and technological imperatives. Microcen’s Remote Infrastructure Management services are characterized by high infrastructure security, quality processes and SLA driven engagements which enhance business continuity and lowers the total cost of ownership.
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Service Offerings
Product Support and Helpdesk
24×7 L1/L2/L3 technical support and helpdesk
Infrastructure Monitoring
Monitoring of alt layers of infrastructure including software, network, storage, operating systems, database, middleware & applications
Server Management Services
Management and monitoring of Servers running on Windows, Linux, Unix, Mac
End User Computing Management
24*7 support for Desktops, Laptops, Tablets and Mobiles for OS and applications
Cloud Infrastructure Support
Cloud Managed Services including Cloud Deployment and Maintenance Support
DevOps Services
DevOps Consulting and Continuous Integration & AutomationKey Processes of Infrastructure Management
Incident Management
Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.
Availability Management
Identification of all the KPIs and availability of KPIs as per SLA.
Documentation
Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.
Problem Management
Closure of all the problem tickets and RCA.
Change Management
All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.
Service Improvement Plans
Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.
Why Microcen
Global Nearshore, 24x7
Our Global Nearshore™ model provides clients with experts speaking your same language, in your same time zone to make sure you're covered anytime, anywhere.
Customer Experience-centric
With a focus on the end user, and dedicated to excellent user experiences, we have a strong track record of delivering >90% customer satisfaction.
Process & Quality Alignment
We optimize processes leveraging a mature delivery methodology based on Six Sigma quality models. Our seamless integration of ITIL best practices provide value to the core of our clients’ business.
Innovation and Adaptability
Our inherent nimbleness allows us to provide our Fortune 1000 clients a more creative approach to consulting, focused on IT Transformation and out-of the-box solutions.
Get to Know More from the Best IT Infrastructure Management Firm
Hire from the Top-Notch IT Infrastructure Services Providers and transform your IT Landscape
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If you have specific queries that need to be addressed immediately, please call us at +91 9110193153 or write to us at sales@microcen.com
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Contact Info.
- Address: A-19 2nd Floor, Maurya Lok Complex, Dak Bunglow Chowk, Patna, Bihar 800001
- +91 9110193153
- info@microcen.com