Managed IT Services

Stable and reliable IT managed services.

Expedite business transformation. Achieve high availability & security.

Know Our IT Infrastructure Management and Cloud Infrastructure Services

We enable enterprises to build and manage optimized and reliable IT infrastructure through our cloud infrastructure services, by leveraging existing technology resources and emerging trends thereby helping them to stay responsive to dynamic business needs. Our focus is to help you gain from emerging technologies, bring predictability and reliability, and align technology with business priorities. Microcen’s IT Infrastructure Management Services help reduce downtime and improve productivity while lowering the total cost of ownership (TCO) releasing the client’s limited IT resources to focus on other core applications. Our IT Infrastructure Management services are optimized, consistent and predictable and can be instrumental in enabling you to cope with the challenges of swiftly changing business and technological imperatives. Microcen’s Remote Infrastructure Management services are characterized by high infrastructure security, quality processes and SLA driven engagements which enhance business continuity and lowers the total cost of ownership.

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Service Offerings

Product Support and Helpdesk
24×7 L1/L2/L3 technical support and helpdesk
Infrastructure Monitoring
Monitoring of alt layers of infrastructure including software, network, storage, operating systems, database, middleware & applications
Server Management Services
Management and monitoring of Servers running on Windows, Linux, Unix, Mac
End User Computing Management
24*7 support for Desktops, Laptops, Tablets and Mobiles for OS and applications
Cloud Infrastructure Support
Cloud Managed Services including Cloud Deployment and Maintenance Support
DevOps Services
DevOps Consulting and Continuous Integration & Automation

Key Processes of Infrastructure Management

infrastructure management services Incident Management Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.
managed it infrastructure services Availability Management Identification of all the KPIs and availability of KPIs as per SLA.
it infrastructure services Documentation Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.
infrastructure management companies Problem Management Closure of all the problem tickets and RCA.
cloud infrastructure services Change Management All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.
information technology infrastructure services Service Improvement Plans Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.

Why Microcen

Global Nearshore, 24x7

Our Global Nearshore™ model provides clients with experts speaking your same language, in your same time zone to make sure you're covered anytime, anywhere.

 

 

Customer Experience-centric

With a focus on the end user, and dedicated to excellent user experiences, we have a strong track record of delivering >90% customer satisfaction.

 

 

Process & Quality Alignment

We optimize processes leveraging a mature delivery methodology based on Six Sigma quality models. Our seamless integration of ITIL best practices provide value to the core of our clients’ business.

Innovation and Adaptability

Our inherent nimbleness allows us to provide our Fortune 1000 clients a more creative approach to consulting, focused on IT Transformation and out-of the-box solutions.

 

Get to Know More from the Best IT Infrastructure Management Firm

Hire from the Top-Notch IT Infrastructure Services Providers and transform your IT Landscape

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If you have specific queries that need to be addressed immediately, please call us at +91 9110193153 or write to us at [email protected]

We Are Fully IT Managed Services can provide the peace of mind you need.

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